| General |
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Is this automotive carpet OEM or After Market? |
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We are an aftermarket (not OEM) vehicle carpet manufacturer. All of our auto carpet kits are custom molded to the original floor pans for each car. The automobile carpet kit is not a universal type kit, but is specifically made for the exact make, model and year of your car.
We do offer a Mass Back upgrade for all late model cars, which will be very close to the original OEM construction. Click here to read more about the backing.
We do not cut the holes and we ship it slightly over sized around the edges. |
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Will my automotive carpet kit come cut exactly perfect, just like the original carpet? |
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No, your automotive carpet will require a little work to place in your car. The installation process is not difficult, and to make sure the carpet fits correctly, we do not cut the holes and we ship it slightly over sized around the edges. You can read a sample set of instructions here to get an idea of how easy the installation process is. |
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Does the carpet come with any padding? |
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Yes, all automotive carpet kits have a heavy Jute pad bonded to the bottom of the carpet in the area where your feet rest (not under the seats). This Jute padding will protect the foot area around the foot wells, soften the floors for your feet, as well as deaden any sounds from under the car. We do sell additional Jute padding by the Yard. Click here for more information.
If you chose the Mass Back upgrade for your carpet, the jute padding will be included, but may or may not be bonded to the back of the carpet, depending on the application. Click here to read more about the backing. |
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My car has a dimmer switch on the floor. Will my new carpet have the same dimmer switch hole? |
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The auto carpet kits for cars with a floor dimmer switch will come with a Grommet and instructions for how and where to punch the dimmer switch hole. Making your own dimmer switch hole will allow you to make sure there is a perfect fit, and that the carpet is placed perfectly for your individual car. |
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My car had a sound/heat barrier layer under the carpet. Does this come with the new carpet? |
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This sound/heat layer is not included with your vehicle carpet kit. We do sell a replacement Heat and Sound insulation for under your new auto carpet. Click here for more information. |
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Will the carpet come with the heel pad attached? |
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All auto carpet kits (except Neon Colors) have an attached heel pad (drivers side only), meaning that the pads will be sized and placed for your make, model and year of your car. |
| Products |
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Can I buy additional carpet that is not molded? |
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Yes, we sell carpet by the yard. This carpet comes in a width of 76 inches, and a length of 3 feet. When buying this carpet, simply change the quantity in your shopping cart to add additional yards, and your carpet will come in one continuous piece. |
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How good is the quality of your auto carpet? |
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Stock Interiors does not sell cheap carpet. We sell the highest quality automotive carpets available. Our raw materials are made at Dorsett Mills in Dalton, GA and are heat molded to the exact floor pan of your vehicle. |
| Ordering |
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How secure is your website? Will my credit card information be safe if I order from Stock Interiors? |
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Yes! Our website is 100% safe and secure for credit card ordering. We use the latest encryption technology and other methods to protect your credit card information. Our shopping cart software and credit card system complies with the PCI Data Security Standard, meaning that the highest possible security is in place to protect your credit card information when you place your order with Stock Interiors. Your credit card information is never stored in our database, so there is no risk of having your information stolen. Stock Interiors is a Authorize.Net Verified Merchant. |
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Can I cancel my order? |
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We will allow you to cancel an order only before the items are manufactured (usually within 24 hours). Once the items are made, the order cannot be cancelled for any reason. If you decide to cancel your order prior to the items being manufactured, we will refund your payment, minus a 5% Cancellation Fee. |
| Shipping and Returns |
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How quickly can I get my vehicle carpet? |
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All automotive carpet kits are custom made, and they are manufactured as-ordered. By not stocking the carpets in a warehouse, you will be guaranteed that your carpet is NOT on backorder, nor will the carpet lose it's correct, molded shape! The manufacturing process will take about 3- 4 business days, but during the busy seasons (holidays/show season) this could take 2 or 3 days longer. |
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What is your shipping/return policy? |
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Due to the number of automobile models and colors that we offer, we do not stock our carpet kits. All carpet kits are custom made to your specifications (automobile make/material/color) when ordered. Because all items are custom made to your exact request, we can only accept returns for items that have been incorrectly shipped. In the unlikely event that the item does not fit, or the product proves to be defective, Stock Interiors will replace with same item (same year, make, model, color and material).
No returns will be accepted for dissatisfaction of color. For this reason, we strongly recommend that you request a set of carpet samples prior to ordering so that you can see first hand what color of carpet that you will be ordering. Custom made products, including vinyl items, made to the specifications of the customer are not returnable. No returns or exchanges will be accepted for products that have been used, cut / trimmed, glued, altered, or damaged through use. A restocking fee will apply to all items returned for any reason other than shipping or manufacturing issues.
When returning an item, you must contact us first for return authorization. All items received that have not been authorized for return will not be accepted. Shipping charges are not refundable. We will not accept any items for return after 60 days of the purchase date.
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Why do you charge a restocking fee? |
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All of our products are custom made to your exact request at the time of order. We do not inventory custom made items and for this reason, we charge a restocking fee when an item is returned for any reason other than shipping or manufacturing issues. |
| Product Guarantee |
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What is your Product Guarantee? |
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All items are fully guaranteed against any manufacturing defects. If for any reason, you are not satisfied with the quality of workmanship, please tell us and we will gladly replace that item. If you have any questions or need further assistance, please give us a call; we will be happy to help you any way we can.
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| Materials and Colors |
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Will the automotive carpet be the same color as the original carpet? |
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We have over 70 automotive carpet color/material options available, and many will match the original colors of the automotive carpet. You can find a page here to request an automotive carpet sample. |
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What is the difference between Mass Back and Poly Back automotive carpet? |
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Poly Back is the most economical and most common automotive carpet option. This is the same material that all discount carpet retailers offer. Poly Backing is a more flexible, plastic type backing that is easy to cut and fold for shipping.
Mass Back is a rigid rubber backing that is the common original equipment (OE) for many late model cars. Carpets made with Mass Back are heavier and more difficult to ship.
Click here to read more about the automotive carpet backing. |
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Will the automotive carpet be the same material as the original carpet? |
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Our auto carpets can be made with a Poly Back or Mass Back. Click here to read more about the backing.
We make our vehicle carpets with a wide variety of materials, including 80-20 Loop, 100 Percent Nylon Loop, Tuxedo Loop and Cut Pile. In certain makes of pre-1975 vehicles, the material can be changed! |
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Can you cross-reference an original manufacturer color number with the new carpet color? |
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No, we do not have the ability to match our colors with the OEM color numbers. |
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Can I use loop material, even though my car had pile carpet? |
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While it is possible to make your new car carpet from a different material than the original was made from, the carpet may not always look right. For example, in the newer models of most cars, the floor pans have sharper corners which would seperate and open the loops of the loop matieral. Only the older vehicle models (pre-1975) can have carpet made with loop material. |
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Can I get a sample of the carpet I am interested in? |
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Yes, we can send a carpet sample if you are interested in matching your existing carpet color to one of our colors. You can find a page here to request a sample. |
| Installation |
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Will my automotive carpet kit come cut exactly perfect, just like the original carpet? |
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No, your automotive carpet will require a little work to place in your car. The installation process is not difficult, and to make sure the carpet fits correctly, we do not cut the holes and we ship it slightly over sized around the edges. You can read a sample set of instructions here to get an idea of how easy the installation process is. |
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How do I install the carpet? |
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You can read a sample set of instructions here to get an idea of how easy the installation process is. The installation process is not difficult, and to make sure the carpet fits correctly, we do not cut the holes and we ship it slightly over sized around the edges. |
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How do I fix or replace the headliner in my car? |
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You can find generic instructions for how to replace the headliner in your car/truck/van or any vehicle by clicking here. More detailed instructions will be shipped along with your car's headliner. |
